POSTED · Support

Something
wrong?

POSTED turns a photograph of a flyer on a pole into an event in your calendar. If it is not doing that, here is what usually helps.

A date came out wrong

Posters rarely print a year, and some are hand-lettered in the dark. Tap the field on the develop screen and the app shows you the exact part of the poster it read the value from, zoomed, so you can settle it in one tap. Those corrections are the main way the reading gets better.

The app didn't find a date at all

That is deliberate. A missing date is recoverable; a confidently wrong one makes you miss a show. Events with no readable date land under Needs a date in Saved.

It saved but nothing reached my calendar

The save always happens on your device first. Calendar access is a separate permission — check it in your system settings, then reopen the event and add it again.

I scanned something in a basement with no signal

It is kept. Captures are queued on the device with the time you took them and finish on their own the next time you open the app with a connection. The date is resolved against when you took the photograph, not when it finished.

Something in the feed shouldn't be there

Every posting has Report or block on it. Reports are reviewed within 24 hours, and anything reported as hateful is pulled from the feed immediately, before review. Blocking is one-directional and silent — the other person is not told.

My scan hasn't appeared in the feed

Most scans appear within a few seconds of tapping "Looks right". Check that "Add to feed" was on for that scan. A few scans wait for a quick human review first, such as an image our automatic safety check couldn't read; the app tells you when that happens.

Delete everything

Settings → Delete my data, or email us and we will do it.

Still stuck

support@posted.events. A real person reads it.

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